Why Technology Doesn't Replace Empathy

You really have to focus on people. You have to understand what motivates them, otherwise if you lock yourself in a lab, create something that you think is going to change the world and then you bring it out into the real world, everyone will be terrified, anxious, and afraid.

You don't have to look at technology for inspiration for technology projects. Look at all of the other people who are making unusual connections, take the best of that, and say, 'can we replicate some of that but can technology be completely invisible in the process?'