Panel Discussion

Innovation is risky and rebellious—breaking routines, reimagining the familiar, and treating uncertainty as opportunity rather than obstacle. In this special panel discussion, three innovation leaders explore how creativity intersects with strategy and why innovation requires only curiosity and the willingness to try again. Kate Okrasinski, Director of Customer Experience & Service Design at Mandarin Oriental Hotel Group, moderates the conversation with panelists Garkay Wong, author of “The Art of Design Strategy,” who explores how design navigates organizational change, and Gianluca Cinqueplami, a global innovation advisor with two decades of experience helping leaders evolve from control-focused managers to creativity-driven innovators. The panel reveals how design and business leadership are deeply intertwined, how to turn complexity into clarity, and why the magic happens when creative initiatives align with business goals to unlock tangible results.