I oversee the daily operations of the Customer Service Center, including managing staff levels and hours, improving the customer experience, and ensuring high-quality service delivery, utilizing data analytics. In addition, I also manage vendor relations and implement new software releases, upgrades, and installations and stay well-versed in industry best practices and upcoming trends.
adventuring
asking great questions
brainstorming
business analysis
collaboration
connecting the dots
creative direction
creativity
customer experience
customer support
data analysis
data analytics
globe trotting
idea generation
ideation
making things happen
operations
seeing different perspectives of simple daily things
usability testing
user experience
ux
trends
Photography training & tips!
Being an inventor or private detective